Product Warranty
Data Download
Product
SunX-Pro-5K-Hybrid,
SunX-Pro-8K-Hybrid,
SunX-Ultra-10K,
SunX-Smart-6K,
SunX-Elite-12K,
SunX-Max-15K,
Warranty Period
2 Years Parts Warranty + 10 Years Service Warranty
Warranty period starts from the earlier one of the following two dates:
- The date on which the product was first installed;
- 6 months after the date of production;
Warranty Coverage Details:
Years 1-2: Complete parts replacement and free service
Years 3-10: Free service warranty (parts charges apply if repair needed)
Service warranty includes:
- Free technical support and diagnostics;
- Free labor and service charges;
- On-site service visits (conditions apply);
- Professional repair and maintenance;
Product
SunX-PowerBank-5.1kWh,
SunX-PowerBank-10.2kWh,
SunX-EnergyVault-15.3kWh,
SunX-StoragePro-20.4kWh,
Warranty Period
2 Years Parts Warranty + 10 Years Service Warranty
SunX lithium battery warranty coverage:
- Capacity retention guarantee of 80% after 10 years;
- 6000+ cycle life protection with 80% depth of discharge;
- Advanced Battery Management System (BMS) coverage;
- Temperature control and safety system protection;
- Free service for 10 years, parts covered for first 2 years
Product
SunX-Grid-3K-Single,
SunX-Grid-5K-Single,
SunX-Grid-8K-Three,
SunX-Grid-10K-Three,
SunX-Grid-15K-Three,
SunX-Grid-20K-Three,
Warranty Period
2 Years Parts Warranty + 10 Years Service Warranty
SunX on-grid inverter warranty coverage:
- Grid synchronization and safety compliance;
- MPPT tracking efficiency guarantee;
- Anti-islanding protection systems;
- DC and AC disconnect safety features;
- Free service for 10 years, parts covered for first 2 years;
Product
SunX Mono 585W Panel,
SunX Mono 590W Panel,
SunX Mono 595W Panel,
SunX Mono 600W Panel,
SunX Mono 610W Panel,
SunX Mono 615W Panel,
Warranty Period
2 Years Parts Warranty + 10 Years Service Warranty
SunX solar panel warranty coverage:
- Performance warranty: 90% power output after 10 years;
- Performance warranty: 80% power output after 25 years;
- Product warranty covers manufacturing defects for 12 years;
- Frame and junction box protection;
- Glass breakage from manufacturing defects;
- Bypass diode functionality guarantee;
SunX Warranty Verification Center
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